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1. Are you satisfied with Sälzer Electric image for the following…

2. How would you judge the quotation processing refering to features mentioned below?

3. What is your opinion of Salzer Electric order processing?

4. What do you think about the technical consulting service at Salzer Electric?

5. Do you consider Salzer Electric Product Quality satisfactory?

6. What is your opinion of Salzer Electric customer service?

7. What is your opinion about Salzer Electric in general?

8. Is it your intention that you would continue to use Salzer Electric in the future?

9. Would you recommend Salzer Electric to a collegue/company?

10. If possible would you please rate Salzer Electric as a supplier?

11. How would you rate Salzer Electric compared with our competitors?

12. What is your title/position within your company?

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You are here: Customer Satisfaction Questionnaire

Customer Satisfaction Questionnaire

GERMANY | INTERNATIONAL | NORTH AMERICA | GREAT BRITAIN | QUESTIONNAIRE

Please give your opinion to questions below and tell us how content you are with Salzer Electric.

Details for filling in the questionnaire:

Please fill in the questionnaire completely.
Please mark only one item per question.
Your comments and suggestions are welcome. In case you are not satisfied would you please give us any reasons in the field "comments".

Your statements will of course be kept in confidence and only used for internal purposes. You can also print out the questionnaire, fill in manually and fax it to us: +49 (0) 2762 614 100

Thank you very much for your support.

	Very satisfied	satisfied	Neither satisfied nor dissatisfied	dissatisfied	Very dissatisfied	No comment
Internet Presence
Information Material (brochures, manuals, catalogues etc.)
Consulting and Service
Breadth of Product Range
Latest Products
Overall Appraisal

Comments

	Very satisfied	satisfied	Neither satisfied nor dissatisfied	dissatisfied	Very dissatisfied	No comment
Quick response to Quotation and Order Confirmation
Quotation Details
Staff's Availability
Distributor´s Availability
Lead Time
Overall Appraisal

Comments

Comments

Comments

	Very satisfied	satisfied	Neither satisfied nor dissatisfied	dissatisfied	Very dissatisfied	No comment
Product Quality
Design and Function
Technical Properties
Price / Performance
Economic Life-time
Safety
Overall Appraisal

Comments

	Very satisfied	satisfied	Neither satisfied nor dissatisfied	dissatisfied	Very dissatisfied	No comment
Customer Support
Handling of Complaint
Easy Processing
Staff's Knowledge
Customer Service
Overall Appraisal

Comments

	Very satisfied	satisfied	Neither satisfied nor dissatisfied	dissatisfied	Very dissatisfied	No comment
Satisfaction

Comments

	Yes		No		Perhaps
Further Contact

Comments

	Yes		No		Perhaps
Recommendation

Comments

	Good		Average		Below Average	No comment
Supplier Rating

Comments

Comments

Management
Quality Management
Purchasing
Production
Logistic
Development
Others

Comments

Very
satisfied

satisfied

Neither satisfied
nor dissatisfied

dissatisfied

Very
dissatisfied

No
comment

Adherence to Delivery Dates

Flexibility of Delivery Time and Quantity

Handling of Complaint

Overall Appraisal

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